Delivery & Returns

Delivery

When ordering, we will need a contact name, telephone number including out of office contact details if possible, especially if your order is being made or delivered during non-term times. Please supply details of special delivery and access instructions. Standard delivery involves ‘supply only’ to a covered ground level entrance with reasonable access for a commercial vehicle.

We cannot guarantee that all the products on a multi-product order will be delivered together. A storage charge will be levied for deliveries delayed by the customer for more than 7 days after the original due date unless otherwise agreed with Ministry.

Unless otherwise stated all delivery costs for products featured on this website are included in the price shown.

Returns

When goods are ordered in error, please contact us as soon as possible. In the event of customers choosing to return the goods supplied in error, the goods will become chargeable a 100% restocking charge.*

If the problem is a Ministry of Furniture error, goods will be replaced Free of Charge subject to them being unused and in a saleable condition; net of any prevailing carriage charges.

Product defects and delivery shortages MUST be reported within 48 hours of the delivery. We regret we are unable to compensate damages and shortages that are made outside of this period. This does not affect our policy relating to faulty products. 

Vehicle Restrictions

Ministry of Furniture deliveries are often made using 7.5 or 18 tonne lorries. Where a delivery point has access restrictions, details must be advised to our Customer Service Team when ordering. Where vehicles are smaller than 7.5 tonnes are needed to comply with restricted access deliveries, a premium may apply.